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Compensation for missed technician appointment

Vic6
Joining in

I reported a fault with my V6 box and got an email setting up an appointment.  The technician did not come and, when I got through to Virgin, I was told that no appointment had been made, but there was no explanation for the email booking the appointment.  I wasted four hours waiting for the technician.  Am I able to get compensation?

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi Vic6 

PM stands for private message.  In other words it will only be visible between you and the VM forum team member (John_GS) and not other forum users

If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox for the PM (private message).

If you are on a mobile/tablet device then click on the little circle icon in the top right  and then select 'Messages'.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

See where this Helpful Answer was posted

3 REPLIES 3

John_GS
Forum Team
Forum Team

Hi @Vic6 

Thanks for posting and welcome to the community. Sorry to hear of any TV issues and the subsequent dispute over the engineer visit.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

What's a PM?

newapollo
Very Insightful Person
Very Insightful Person

Hi Vic6 

PM stands for private message.  In other words it will only be visible between you and the VM forum team member (John_GS) and not other forum users

If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox for the PM (private message).

If you are on a mobile/tablet device then click on the little circle icon in the top right  and then select 'Messages'.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali