Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Changing billing details

ABrazier
Just joined

a month ago

I have just recently moved to China, and my parents are letting my house to tenants. As I was unable to cancel my contract before I left (it was still in the minimum term), could someone please tell me how to change the billing details so that the tenants can pay for it? Thank you.

0 Kudos
2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

a month ago - last edited a month ago

Hi @ABrazier 

You can't transfer VM accounts to other people, however you can amend the direct debit details. 

Be aware though that even if you change the direct debit details so that the tenants pay instead of yourself, YOU wiill still be responsible for the account.

/VM/billing-and-payments/change-direct-debit-details 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos

Akua_A
Forum Team
Forum Team
In response to newapollo

a month ago

Hi @ABrazier 

Welcome to our community forums and thank you for your first posts.

As mentioned by @newapollo we do not transfer accounts however you can amend the direct debit details as seen here You are still liable for the account and any actions on the account as the account holder. Please do not hesitate to contact us if you need any further help.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
0 Kudos
Top