Forum Discussion

Someorother's avatar
Someorother
Joining in
2 years ago

Changing account email address when you can no longer access it

The email address used to access my account is now defunct and can't be reinstated. To change the account email address the VM system requires... access to the old email inbox. The only email change process sends a verification email to the old address.

How can I change the account email address without access to it?

  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    2 years ago

    Hi Someorother 👋

    Thanks for posting, and welcome to the Forums.

    I'm sorry to hear you're having some trouble updating your online account's email address. I'm going to send you a private message, to assist further, so please look out for it in the top-right, white envelope.

    Thanks,