Change of package, not as finalized

[josephmcginley]

So last week I took up a new virgin media offer, but what I took, and received as a contract, isnt what I have been given, second contract, totally different

Should be swapping my TIVO box for a TV360 box, and even in the first contract, it specifies TV360, but in the final contract, it back to TIVO 

[Vikki_M]

Hi josephmcginley
Thank you for your post and welcome to our community.

We are sorry to hear about the confusion caused by the contracts.

We will send you a private message now so we can take a closer look.

Please look out for the envelope in the top right of the page and pop back to me when you can.

[josephmcginley]

Message sent