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Change of package, not as finalized

On our wavelength

So last week I took up a new virgin media offer, but what I took, and received as a contract, isnt what I have been given, second contract, totally different

Should be swapping my TIVO box for a TV360 box, and even in the first contract, it specifies TV360, but in the final contract, it back to TIVO 




Forum Team
Forum Team

Hi josephmcginley
Thank you for your post and welcome to our community.

We are sorry to hear about the confusion caused by the contracts.

We will send you a private message now so we can take a closer look.

Please look out for the envelope in the top right of the page and pop back to me when you can.



Vikki - Forum Team

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