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Cannot access my broadband account

Joining in

I've been putting this off for awhile because I got incredibly tired of the mandatory (and terrible) over-the-phone customer service. I cannot login to see the status of my broadband account, it was setup over the phone so I don't know if the email was entered wrong or what. Going through the "forgot password" or "forgot email" links yields nothing as all it tells me is that either my email is wrong or my details are wrong respectively. I would like to avoid another over-the-phone conversation at all costs. Is there a way to get this resolved here without going through a call centre?


Forum Team
Forum Team

Hi Annoyed24, 

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with accessing your online account. 

I am happy to take a look into this for you. 

I will private message you now to confirm your details.