Cancelling within 14 days

[scottj1875]

I’m less than 14 days into my contract and phoned Virgin to cancel but I’ve just been told I need to pay for a minimum of 30 days?? This can’t be right. 

any advice appreciated. 

[goslow]

See this topic from last week

https://community.virginmedia.com/t5/QuickStart-set-up-and/Cancelling-within-14-days-30-days-notice/...

[Vikki_M]

Hi scottj1875,

Thanks for your post and welcome to our community.

We're sorry for any conflicting information received.

You don't need to provide 30 days notice if you're within your right to cancel period.

May we ask why you want to leave?

We'd be happy to assist here with any issues.

We can also schedule the disconnection for you if you wish to proceed with that. 

Please pop back to us when you can.