Cancelling within 14 day cooling off period

[Trevor868]

Hi I recently signed up for broadband and cancelled a few days later now Virgin are looking almost a £100. Can they charge bills and advance for cancelling within the cooling off period? I haven’t even received a router!

[Daniel_Et]

Hi @Trevor868 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear you intend to leave us 😔

As per our Terms and Conditions here, if you have ordered services online, by telephone or from an agent attending at your home, and have entered into a new contract, you have the right to cancel those services within your 14-day cooling off period.

You can cancel immediately during this time without having to pay an Early Disconnection Fee.

In order to look into your specific case, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel