Quite sad that I have had to give notice for cancellation after almost 25 years a customer. I was out of contract a few months ago but my loyalty discounts run out next month, I have been on WhatsApp chat this morning happy to sign up on similar terms to my last contract. After a painful one hour chat where I had to keep repeating myself I was offered a deal if it included what I have now which is more or less everything for £93 I was offered a 'deal' which would take my monthy bill over £150 like for like. Needless to say I didn't sign up and proceeded to give notice for cancellation on 27th August.
First time in over 20+ years I've not been able to negotiate a deal, so the search is on for a new provider. I've generally been very happy during my time with VM, but a rise of over 60% is a poor way to treat a long standing customer.
