Cancelling Contract - assistance needed

[notdodgy]

My contract clearly says "Remaining minimum period: 1 Month".  (copied and pasted that).
I have discounts applied, which have 15 months to run.

In a chat about cancelling, the agent says it will cost me over £1000 - 15 months early termination fees, not the 1 month shown as remaining on my contract.

Can VM representative contact me please.

[Akua_A]

Hi @notdodgy 

Welcome back to our community forums and sorry there is confusion regarding your contract period. I can however see that you were recently in contact with our team regarding this. Was the issue resolved with our team?  Do you need any further help from our team? 

Thanks,

[notdodgy]

The agent could not help.

On the second of February, I contacted VM to extend the discount that was running out. 
The final agreed document includes this statement.  "Remaining minimum period: 1 Month".

I contacted VM today to be told there were Early Termination Charges of over £1000.  
That does not agree with the contract summary I was sent and is visible in My Account.
The correspondence said there was no change to my package, the new discount appears in my latest bill.

I would like the remaining period in my contract to be honoured.

[Akua_A]

In this case, to best look into this, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. I'll be in touch soon.

Thanks,

[Akua_A · Accepted solution]

Thank you for working with us to resolve this case @notdodgy

Please do not hesitate to contact us if you need any further help.