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Cancellation fee

Raffy1
Tuning in

I have recently moved house to a property that has no access to virgin so had to cancel my services. I have been charged a termination fee which i was told i would get refunded for when i send proof of my new address, which i sent on the 13th of may via email to homemovers@virginmedia.co.uk, since i sent the email i have heard nothing since so i'm wanting to know why. It doesn't take nearly two weeks to read an email and send me a reply stating wether my proof was ok or i needed to send some other proof.

2 REPLIES 2

Nathan_B
Forum Team
Forum Team

Hi there @Raffy1 👋 Welcome back to our forum and thanks for your post 😊

Sorry to see that you've not heard back from the team regarding the disconnections fee's being removed. I'll be happy to take a look at this for you. I'll pop you a PM to confirm your details so this can be done.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


Nathan_B
Forum Team
Forum Team

Thanks for chatting with me via PM @Raffy1 😊 I'm glad I've been able to assist you with resolving this.

Please do let us know if you need anything further, we're always happy to help.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules