Canceling ad-on w/o new contract?

[adhiren]

Hi, 

I have reached the end of my 18 min term contract and wondered if it was possible to cancel an ad-on without having to restart or re-sign a new min term? For instance, if I want to cancel Premier Sports can they just do that rather than having to change my contract? 

Thanks 

[newapollo · Accepted solution]

Hi @adhiren 

Premier Sports has never been included in any VM packages. It's always been a standalone that could be cancelled at any time by giving 30 days notice, so if you did cancel that add on yuo wouldn't start a new minimum term contract.

One thing to consider, you say you've reached the end of your current 18 month minimum term contract.  This means you will now be on a rolling contract and paying full price for all services. You still need to give 30 days notice if you are thinking of cancelling, but you can also negotiate a new deal if wanting to stay rather than pay the full undiscounted price. Do your homework first and price up similar deals with other providers then have a chat with retentions (thinking of leaving) by calling 150 from a Virgin landline, or 0345 454 1111, but best to call at 8am when lines first open to avoid call queues. 

[Matthew_ML]

Hey adhiren, thank you for reaching out and as mentioned below this is correct.

Cancelling the sports wouldn't extended or renew the contact in any way.