Cancelation date

[Robert78]

I've cancelled my Virgin Services and moved to Sky, they have dealt with the switch. I have received multiple emails from Virgin acknowledging the switch but haven't received a cancellation date. My new service changed on the 23rd of October, with a virgin billing date on the 11th of November. When will my service with Virgin be cancelled?

Thanks

[goslow]

AIUI, your old service should end on the day the new service starts under OTS. See

https://www.ofcom.org.uk/phones-and-broadband/switching-provider/switching-broadband-provider/

[Robert78]

Thanks. My account doesn't seem to indicate any change and my virgin service was still working after new service started. Can a mod confirm this cancellation. 

Thanks.

[goslow]

A few recent topics on here have mentioned VM has some teething issues for some customer using OTS. A VM forum person should reply to this topic (typically within a few days) and may offer to look into it for you to confirm the cancellation.

[Beth_G]

Hi Robert78

Sorry to hear you're no longer with us, however I'll be happy to check to see if your cancellation has gone through/is booked for you.

I've dropped you a PM so I can take the details.