Cancel direct debit to move broadband providers

[davepassey]

Hi guys, my contract is ending at the end of this month and I have just compared broadband deals and can get a better deal at sky even when I lose my volt benefits.

If I wait until after my 18 month contract to end can I just switch broadband providers without informing virgin? If so do I just cancel the direct debit because I am struggling to login to my virgin media account.

[newapollo]

Hi davepassey 

You need to inform VM and give them 30 days cancellation notice. So it's best to contact them around 30 days before the end of your minimum term/discount ending.

You can cancel by phone, letter,

You can also cancel by online chat by clicking on the I want to cancel icon on the following page, and then clicking on the Chat to us online pop up page that opens (see screenshot)

https://www.virginmedia.com/help/leaving