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Cancel direct debit to move broadband providers

davepassey
Tuning in

Hi guys, my contract is ending at the end of this month and I have just compared broadband deals and can get a better deal at sky even when I lose my volt benefits.

If I wait until after my 18 month contract to end can I just switch broadband providers without informing virgin? If so do I just cancel the direct debit because I am struggling to login to my virgin media account.

1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

Hi davepassey 

You need to inform VM and give them 30 days cancellation notice. So it's best to contact them around 30 days before the end of your minimum term/discount ending.

You can cancel by phone, letter,

You can also cancel by online chat by clicking on the I want to cancel icon on the following page, and then clicking on the Chat to us online pop up page that opens (see screenshot)

cancel.jpg

https://www.virginmedia.com/help/leaving 

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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