You should be able to get the contract cancelled by calling 150 or contacting them on social media . Mention your 14 day calling off period - they sometimes like to ignore this.
Has anyone else dealt with this?
If I ever have a issue, via mail or through this community Virgin react with in couple of hours... and also reply is given quick.
Now I want to cancel my renewal which I didnt want in the first place, I was looking to fix my broke down tv.
1 week on ... still nothing!
Yes a couple of answers via massages but nothing done,
They are just stalling to make it to 14 days ... very very unhappy.
Just want this sorted out.
Forum TeamHi Hefftyhef
Responses here are not live and not always same day.
We do however always get back to our customers when we are next online.
Further to our PM conversation on Friday, I have sent you another private message today.
Please pop back to me there and I can continue to assist.
