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Cancel Auto Debit

Joining in

How to cancel Auto debit ? I want to make payment manually on due date !!


Very Insightful Person
Very Insightful Person

If you mean a Direct Debit from your bank only you can cancel it with your bank, but you must advise VM as they will continue to try and collect it and the bank will return the item. I would not try speaking to customer services, they will probably just get it very wrong, but wait a day or two for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Alessandro Volta

I'd suggest you don't cancel the DD yourself, but let VM stop charging it when they have registered the change of payments.

That's the only way you can be sure that VM have actually made the change to your account.  Otherwise you risk having a payment refused, which will cause you a lot of grief to get it put right.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Forum Team
Forum Team

Good afternoon @ashutoshjha29 

Thanks for posting and welcome to the community.

You can cancel your Direct Debit by logging in to your online account -, going to 'your bill' and then 'manage my direct debit' where you cancel it from there. 

You can also speak to your bank as well.

Please bear in mind if any bill is currently awaiting payment, you'll need to ensure it's not cancelled within 5 days of the direct debit due date or we'll still attempt to take it. If not, disregard that :).


All other payment methods can be found here -


Any other queries, please drop us a line.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill