Can’t find account number and area ref to create new account

[Gee1991]

I have just joined Virgin and just received my TV and broadband yesterday but just realised that I hadn’t gotten any welcome pack or any info regarding account number and area reference when I was going to sign up online. Anyone can help?

[Zach_R]

Hi @Gee1991,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear you've not been able to set up a My Virgin Media online account just yet. I'm going to send you a private message in a few moments, please respond to that when you can and we'll assist further from there.

Thanks,