Can't find WS or CH order reference

[Qwertyqwerty]

Hi,

I need the order reference number (starting with WS or CH) for top cashback uk.

I can't find this on any email, email attachment, letter, or in the app.

The only advice I've seen is to make a call, but honestly I don't want to sit in a queue for over an hour for a number which apparently should have been sent to me multiple times.

I've scoured all these documents and there's not even a reference to an order number or order reference so I no don't really understand what is going on.

Thanks ahead of time for any help with this!

[Ashleigh_C]

Hi there @Qwertyqwerty 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have been unable to locate your order reference. Have you received a welcome email or contract through via email from us? 

When was the order placed? 

[Qwertyqwerty]

The broadband was set up about a month ago already, and is working fine.

Order was placed 15th July. I received several emails on that and following day, but none show the order reference number, and I can't find any numbers starting with WS or CH

[Akua_A]

In this case, to best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,

[Akua_A]

No problem at all @Qwertyqwerty Please do not hesitate to contact us if you need any further help

[undrilled6525]

Hello

I am encountering the same problem. Can someone help me out as well?

[Carley_S]

Hi @undrilled6525 

Welcome to the Community Forums. 

Sorry to hear that you're also an issue. 

Are you able to provide details of your personal query? 

When did you sign up with us and are you currently installed or waiting for installation? 

[undrilled6525]

Hi

I had this connection since September 2024. The wifi is working and installed