Forum Discussion

Qwertyqwerty's avatar
Qwertyqwerty
Joining in
10 months ago

Can't find WS or CH order reference

Hi,

I need the order reference number (starting with WS or CH) for top cashback uk.

 

I can't find this on any email, email attachment, letter, or in the app.

 

The only advice I've seen is to make a call, but honestly I don't want to sit in a queue for over an hour for a number which apparently should have been sent to me multiple times.

 

I've scoured all these documents and there's not even a reference to an order number or order reference so I no don't really understand what is going on.

Thanks ahead of time for any help with this!

 

11 Replies

  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    10 months ago

    Hi there Qwertyqwerty 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry to hear that you have been unable to locate your order reference. Have you received a welcome email or contract through via email from us? 

    When was the order placed? 

    • Qwertyqwerty's avatar
      Qwertyqwerty
      Joining in
      10 months ago

      The broadband was set up about a month ago already, and is working fine.

       

      Order was placed 15th July. I received several emails on that and following day, but none show the order reference number, and I can't find any numbers starting with WS or CH

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        10 months ago

        In this case, to best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

        Thanks,

  • jay33's avatar
    jay33
    Joining in
    2 months ago

    Hi,

    I need the order reference number (starting with WS or CH) for top cashback uk.

     

    I can't find this on any email, email attachment, letter, or in the app.

     

    The only advice I've seen is to make a call, but honestly I don't want to sit in a queue for over an hour for a number which apparently should have been sent to me multiple times.

     

    I've scoured all these documents and there's not even a reference to an order number or order reference so I no don't really understand what is going on.

    Thanks ahead of time for any help with this!

     

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 months ago

      Hello jay33,

      Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your account at the moment. I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.
      Kind Regards,
      Steven_L