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Can’t even cancel my service properly

Adrian21
Joining in

Hi there anyone else had trouble with Virgin cancelling? Took me ages to get through to cancel all my services in Jan 24 gave the 30 days notice and all my services were supposedly  terminated on Feb 14th. Sent back every bit of equipment paid final bill was thinking job done now I can enjoy Sky. Checked my recent emails and I have a bill for telephone landline connection still on? wth we have never ever used the landline and haven’t had a landline phone for 5 years. Spent ages on the phone to an indian call centre who insisted I had to give 30 days notice (till April)  for a service I have never ever used and should have been terminated along with all my other Virgin services on Feb 14th. To say say they are a shower of **bleep**e is an understatement and I’m SOooo glad I left or I will be when they sort this out.

1 REPLY 1

Molly_T
Forum Team
Forum Team

Hi Adrian21 👋 Welcome to the Community forum! Thank you for posting. 

Sorry to hear about your experience in trying to cancel! 

Usually when cancelling, you give us your 30 days notice and the cancellation is processed to complete on this date. If you have requested a number port to another provider, we need to keep the telephone services active so that the number can be requested by your new provider and ported over. It may be that there was an issue with your number port or that the new provider did not request the number so that the telephone services kept going past the expected disconnection date. You can find more information about leaving here 👉 How to cancel Virgin Media broadband & TV | Virgin Media Help

We can investigate what has happened, ensure that the disconnection is set to process correctly and offer any further support if needed! We will just need to confirm a few account details via PM to do so. 

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

Molly