Forum Discussion

Ryan2123's avatar
Ryan2123
Joining in
6 months ago
Solved

Can't disable Marketing consent

Whenever I untick the "Sounds good! Keep me up to date" box under marketing consent and click "Save Changes", the webpage gives me the error. "Sorry the changes you made were not saved, please try again later.".

I just want to stop the marketing calls.

I've been trying for a few weeks now with different browsers and no luck.

Any help would be appreciated.

 
 
  • newapollo's avatar
    newapollo
    6 months ago

    Hi Ryan2123 

    Have you tried using the My Virgin Media app on a mobile or tablet instead?  If not please try logging in using that method. Scroll down the Home page and click on Account Settings, and on the next screen click on Marketing and contact preferences. Then scroll down and untick the 'Sounds good! Keep me up to date' radio box. Then click on Save changes.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    6 months ago

    Hi Ryan2123 

    Have you tried using the My Virgin Media app on a mobile or tablet instead?  If not please try logging in using that method. Scroll down the Home page and click on Account Settings, and on the next screen click on Marketing and contact preferences. Then scroll down and untick the 'Sounds good! Keep me up to date' radio box. Then click on Save changes.