Can't create an account
What is wrong with the Virgin Media website? Whatever I attempt to do, no matter the time or year - the only thing I'm ever met with is ERRORS! It's beyond frustrating. Why is nothing fixed on this a...
Forum Discussion
Hi emmaweaver87,
A warm welcome and thanks for posting. Sorry, that you too are having issues trying to register for an online account with us.
Can we ask if you have been installed with our services currently? We only ask, as if you're trying to register an account and you have not yet been installed, you will encounter issues.
We always advised to register after your services have been installed. If you have already been installed, can we ask if you have tried another web browser and device to register on?
Deleting caches/cookies and history will also help.
Please try the above and come back to us if you still require further assistance.
Kind regards Jodi.
I have the same problem, I can't create a password.
Can you please help me ?
Hi I have the same problem.
Please help me, so far every step since signing up has been quite painful!
- Carley_S
Forum Team
Hi Benito3000
Welcome to the community
Sorry to hear you're having issues with registering for a My Virgin Media account. Please join me on private message so I can locate the account and pass account security with you, to investigate this further. You can see your private messages at the top of the page, in the envelope icon.
I am also having issues registering to VM because of the same password issues.
Please can someone help be solve this issue
Hi Carley_S,
I'm also new to Virgin Media as of today. I'm having the exact same issues as everyone else - I'm not able to create an account with Virgin Media as it keeps prompting me to choose another password. I've tried some of the suggestions posted earlier and no luck I'm afraid - have tried multiple different words of complexity. Unfortunately, all give me the same result.
Please can you help me.
Hi, please dm me. I'm having the exact same issue.
Hi Tomwiltshire17,
Thank you for your post and welcome to our community forums. We're here to help.
I'm very sorry to hear you're facing some issues registering for a My Virgin Media online account. Would you mind confirming for me what steps you've performed thus far in an effort to remedy this?
Thanks,
Hi acortez,
I can see that you've made another thread regarding this issue which one of my colleagues has already responded to. We'll assist you further from there going forward.
Thanks,
Hi @zach_r
Ive tried various passwords, various devices and various internet browsers and I am still having the same error.
is there anyway around this ?
Hi Tomwiltshire17,
Thank you for expanding. Can you also confirm if you've tried clearing your cache and cookies too to see if that helps at all?
Thanks,
Hello,
Please PM me. I have followed all of the previous steps but still get the error I can’t use that Password.
it is incredibly annoying please sort this out ASAP
@Marcusalter
I've had the same problems and still waiting for a response from the "technical department" - managed to solve it as per posted here by other users:
Create a simple password, something like this kind of sequence:
Pa55word
(Capital, letter, numbers then letters) worked first time - goes against trying to have a more complicated and secure one though!
Hi @Marcussalter,
Thank you for your post and welcome to our community forums. We're here to help.
I'm really sorry to hear you're having some trouble setting up a My Virgin Media online account. If you haven't done so already, please ensure you're following all of the below criteria and trying a few different variations.
• Between 8-10 characters.
• Start with a letter.
• Contain at least one number.
• No special characters.
It's also worth attempting via both a browser and via the app to see if you have any better luck with it.
If the issue continues following this, let us know and we can go from there.
Thanks,
Hi,
I am having similar issues, nothing I try will be accepted as a password. Can a moderator set up an account for me?
Cheers
Nick
Apologies for the issues nickjackson641,
I've dropped you a PM so we can discuss further.
Thanks,
Cant create a password also, I met the requirements
Can someone pm details how to do this?
Hi chrisagnew,
Welcome to the community and thanks for posting.
I am sorry to hear you are also experiencing issues registering, I would be happy to help.
I will pop you over a private message to the purple envelope on the top right of this page now.
Thank you
I also have the same problem.
Cannot register because the system does not accept my password.
I ve done everything correctly.
It is really frustrating.
Hi Anruddha,
Welcome to the Community and thanks for posting 🙂
I am sorry to hear you are also experiencing the issue when attempting to register your account.
I will pop you over a private message to confirm a few details and this will be available via the purple envelope on the top right of this page.
Speak soon,
I’m having The same trouble it won’t let me set up a password
Was told to wait 5 days as this had been raised with the devs, but it is still the same. Also just had new router installed - its unusable 5 feet from it. Want to cancel now
- From my message above:
The password checker on the sign-up page doesn't match the rules on the sign-in page.
After hours of fruitlessly trying with various "strong" password combinations, I tried signing in just to see what would happen - immediately after yet another failed sign-up attempt.
I failed to sign in as expected, but the password rules on the sign-in page were noticeably different. Once I followed them, I was able to sign up. Can't say for sure that it's not a coincidence, but here they are:
Your password is between 6 and 10 characters
Must begin with a letter
Must contain a number
Must contain no spaces - From my message above. Good luck:
The password checker on the sign-up page doesn't match the rules on the sign-in page.
After hours of fruitlessly trying with various "strong" password combinations, I tried signing in just to see what would happen - immediately after yet another failed sign-up attempt.
I failed to sign in as expected, but the password rules on the sign-in page were noticeably different. Once I followed them, I was able to sign up. Can't say for sure that it's not a coincidence, but here they are:
Your password is between 6 and 10 characters
Must begin with a letter
Must contain a number
Must contain no spaces Hi,
I've been having the same problems as everyone else:
- Met the criteria for password.
- tried setting up, via different platforms, app, browsers etc (cleared cache etc).
Spent 3 hours on hold with no answer yesterday. If someone from VM can get back to me please ASAP.
I have been a VM customer for ages; mainly because its too hard to change anything. Recently moved address and have all active on a new account number but i cannot change my password at all..
Thanks,
Keir
Virgin will ultimately pm you but this just ended up being a farce with two different people who just didn't listen and the ultimate outcome is its still broken so I wish you luck in getting it resolved.
