Can’t cancel paper billjng

[Lillie42]

I can’t switch to ebilling, the description of the steps on the website does not match the content of the website. Can anyone help, please?

[Zach_R]

Hi @Lillie42,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear you're having some trouble changing the method in which you receive your bills. So that we can look into this further, I'll send you a private message shortly. Please respond to this when you can and we'll proceed from there.

Thanks,