Can’t access Neflix

[JP872]

Since moving house on 27 February i am still unable to access Netflix which is included in my package.  I have reported it twice and have been told this is due to a quirk in the system and would be sorted around 8 April.  We still have no Netflix and now I can’t get hold of anyone to speak to, I can’t even start a chat as I seem to have been blocked.  I have submitted two official complaints and have heard nothing.  I am paying for a service that I have not been receiving for 6 weeks. Please can someone advise me how I can resolve this issue? 

[Daniel_Et]

Hi @JP872 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you've been having and the poor experience you've had 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel