Can I talk to someone in UK?

[TF1909]

I’ve had Virgin contact me I think from Phillipines to re-sign me on new contract - it has come through on virgin retention number. But It’s hard to understand the caller and they wanted my bank account details again - I’m reluctant to do this as I’ve also been told to email a non virgin email to give permission for my wife to be account holder. 
Can I speak to someone about this as I feel uneasy? Help

[mzaslam]

Hi Matthew

Unfortunately they didn't help on the matter.  Only confirmed back to me that the recurring credit had been applied for 15 months and said nothing they could do.

I had spoken over WhatsApp and then called through on the above number - both times told the same.  Really frustrated at this point which is why I signed up to the forums.

Don't have any issues with the actual broadband service itself.

[Daniel_Et]

Hi @mzaslam, thank you for your response. We're sorry to hear this 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel