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Cable damaged from wall to box

Leedspaul
Joining in

My cable is damaged with wires protuding and experiencing intermittent WiFi loss. Would virgin send an engineer to replace it. The cables always had a bend in it and its over 10 years old, wear and tare damage 

1 ACCEPTED SOLUTION

Accepted Solutions

John_GS
Forum Team
Forum Team

Good morning @Leedspaul 

Thanks for posting and welcome back to the community. Sorry to hear of the issue with the cabling and the subsequent WiFi issues.

I'll send you a PM now, we can look at getting an engineer visit booked in.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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1 REPLY 1

John_GS
Forum Team
Forum Team

Good morning @Leedspaul 

Thanks for posting and welcome back to the community. Sorry to hear of the issue with the cabling and the subsequent WiFi issues.

I'll send you a PM now, we can look at getting an engineer visit booked in.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill