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Buying a channel by entering a pin

Settling in

I probably bought the channel by entering a pin, how can I remove it??


Very Insightful Person
Very Insightful Person

What have you bought?

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Forum Team
Forum Team

Hi there @chris791 

Thank you so much for your post and welcome back to the community forum, were very happy to have you here. 

I am so sorry that you have faced this issue with your service! Can I just check do you have our new stream box?

Trouble shooter

Some channels (particularly Sky channels) require a PIN as they're allowed to broadcast programmes rated 12/15/18 before 9pm but it must be PIN protected. There is no charge for this, it's simply to prevent kids from watching.