Forum Discussion

GJL1's avatar
GJL1
Joining in
11 months ago

Broadband upgrade order 7th March. No progress.

Hi.

I ordered this upgrade to 1gb on 7th March 2024 and got all contracts etc. Nothing since and nothing showing on my orders on virgin media and no new hub arrived.

Upgrading as 350mb not reaching my office in tiny bungalow so want better hub and WiFi extenders if needed.

How do I check all ok with my order?

 

 

  • John_GS's avatar
    John_GS
    Forum Team
    11 months ago

    Hi GJL1 

    Thanks for posting and welcome to the community.

    Sorry to hear the order has not gone through for you.

    As we are out of the timescales (the orders online can take 10 working days max) I will send you a PM now to assist further.