Broadband upgrade order 7th March. No progress.

[GJL1]

Hi.

I ordered this upgrade to 1gb on 7th March 2024 and got all contracts etc. Nothing since and nothing showing on my orders on virgin media and no new hub arrived.

Upgrading as 350mb not reaching my office in tiny bungalow so want better hub and WiFi extenders if needed.

How do I check all ok with my order?

[John_GS]

Hi @GJL1 

Thanks for posting and welcome to the community.

Sorry to hear the order has not gone through for you.

As we are out of the timescales (the orders online can take 10 working days max) I will send you a PM now to assist further.