Broadband cancelled during move

[dhowells]

We have recently moved properties, and arranged for our Virgin media services to transfer across (broadband 125 and Stream).

The broadband does not work in the new property and my account states the service has been disconnected.

i have also received a final bill from VM for cancellation of services.

This is ridiculous, I only wanted to transfer my broadband and now have nothing.

[Megan_L]

Hi Dhowells, 

Thanks for your post and welcome back to our Community Forums. 

We are truly sorry to hear about this stressful situation! Moving home is stressful enough so having this issue on top is not a great start 😥 

I'm keen to take a look at this for you, I'll send you a PM now so we can get started.

Speak soon!

Meg