on 28-02-2024 23:15
Hello,
I wish to terminate my Virgin Media broadband and phone rental and understand I do this by ringing up.
My latest 18mth contract started 7th February 2022 so I work out I was out of contract in August 2023 but so far I cannot find this in black and white online. Am I correct thinking that all is therefore in order for me to ring and give notice? I am concerned that things will not be straightforward.
Grateful for thoughts/advice
Answered! Go to Answer
on 01-03-2024 17:09
Ah, this is very sad to hear that we've not been able to offer a suitable deal for you this time @scarletp
We have really appreciated all your time with us and wish you all the best with your new provided and hope we see you again with us soon in the future.
on 01-03-2024 21:14
Ha ha!
To be honest, I have not even enquired about another deal, it's too stressful for me. Seems easier to go elsewhere rather than feel as if I am begging. It's a shame long standing customers lose out but I accept that's how it is.
scarletp
on 02-03-2024 08:52
Hi @scarletp
Our Retentions team on 0345 454 1111 will be more than happy to go trough any suitable offers with you to best meet your needs and budget 😊
on 02-03-2024 18:42
This is new to me so IF I do ring Retentions - do I have to decide there and then? I would rather stay out of contract than change to something I do not really want.
Thank you
on 03-03-2024 08:47
Hi @scarletp thanks for getting back to us.
Sorry to hear you're leaving us. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of our screen.
Regards
Lee_R