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Broadband Contract ended in August 2023, will there be a problem to terminate?

scarletp
Superfast

Hello,

I wish to terminate my Virgin Media broadband and phone rental and understand I do this by ringing up.  

My latest 18mth contract started 7th February 2022 so I work out I was out of contract in August 2023 but so far I cannot find this in black and white online.  Am I correct thinking that all is therefore in order for me to ring and give notice?  I am concerned that things will not be straightforward.

Grateful for thoughts/advice

 

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @scarletp thanks for getting back to us.

Sorry to hear you're leaving us.  I would like to take a look on your behalf. I am going to send you a private message.  Please keep an eye on your inbox in the top right of our screen.  

Regards

Lee_R

See where this Helpful Answer was posted

14 REPLIES 14

unisoft
Well-informed

Look at 'View Contract' in your VM customer portal. It should be there unless your contract is an old one from years ago which you said Started Feb 2022 so should be there.

https://www.virginmedia.com/my-virgin-media

 

Gareth_L
Forum Team
Forum Team

Hello scarletp.

Thanks for your post.

Sorry to hear you are looking to leave.

Can we please ask the reason why?

You can check your contract though your online account 

The steps to view this are? 

Log in to your Virgin Media account.

Select 'My Account'.

Select 'Check your contract details'. You'll find your end date here.

If you are still adamant you would like to cancel your contract, you can use one of the following methods: 
Call:  150 from a Virgin Media Landline or 03454541111 from any other phone
WhatsApp: +447305 327 112
Write to us: Please use the address in our Terms and Conditions (https://virg.in/legals)

Gareth_L

scarletp
Superfast

Please can anyone guide me exactly where I find my contract end date. 

I know when I think it was but as far as I know I have not had an email or letter about it. 

I have spent a frustrating couple of hours searching on the website and following links to find the date but no date is shown anywhere.

Thank you everyone 

Hey scarletp, thank you for reaching out and I am sorry to hear this.

On your bill it should state the ending date but you can find it here.

. If you wish to give your 30 days’ notice you can do it  by just sending a WhatsApp with a description of the cancellation to +447305 327 112 or you can send a letter to Virgin Media, Sunderland, SR43 4AA. 

Matt - Forum Team


New around here?

Hello Gareth_L

Thank you, I am now having problems logging into My VM.  I am being told I need to register my device (am using laptop)  I enter my usual email address along with my usual password and am asked to use a face/fingerprint but I have no idea if that is possible on the laptop or how I would do it.  Technology is taking over my life and I can't keep up.  

Please can you advise further? 

Hi Matt,

I am still not able to find a contract end date but am unable to sign in to MY VM in the way I always did. Am trying to sort it.

I do have the contract VM sent me when I made a change in Feb 2022 which stated 18 months minimum period and start date was 7 February 2022.  I have not knowingly altered anything so hopefully I am out of contract now. 

That's interesting that I can Whatsapp or write to Virgin Media to give 30 days notice.  I always thought we HAD to ring up. That said - if I write or send Whatsapp I would be uneasy in case they did not receive it or respond.  

Cheers.

 

 

catnamedog
On our wavelength

Hi

The trap I (and others) fell into is that like you I was also out of contract and told VM to terminate my account so I could move. What they didn't tell me was that I must give them 30 days notice. I was charged more than £200 across the couple of weeks that I moved to Talk Talk, discovered their low speed, and moved back to VM. I feel totally conned, So remember to give 30 days notice!!

I can see that we are supporting you further on this on your own thread @scarletp 

Should you have any further concerns at all the team will support you from there. 

Here to help 🙂
Virgin Media Forums Agent
Carley

Hi Carley_S

As always the forum team on here are very helpful and over the zillion years I have been with NTL/VM I have no complaints whatsoever.  I thank all of you.

Sadly the time has come for me to move as I must reduce my expenditure and can do that considerably by changing broadband and landline supplier.  

If only I could flip a switch and it all be done for me. It's very much a case of 'what do I do first'. 

Cheers!