Billing Error!!

[SteveHutchins]

I Accepted a new 18  month contract for £87.50 but my latest bill has come in at £107.25!!! how can you get this so wrong, I am away abroad at the moment  so can't call you, there is no email address, don't you know how frustrating your terrible inept systems are! HELP ME!!!!!

[stuartincambs]

Steve - I am going through the same thing as you (I've just posted a message myself having received a bill for £90+ instead of the expected £46), this being the fourth time this year.  The support is pretty shambolic - like you, I just need an email address that I can use, rather than going through a chatbot, or having to have a long phone conversation to explain the differences between my contract and my bill.   Make sure you raise a formal complaint, and keep a copy of each complaint you raise.  I may be about to go to the ombudsman and, looking back through the text of my complaints, I am sure that I have a 100% rock solid case to exit the contract.

[Gareth_L]

Hello SteveHutchins.

Thanks for your first post and welcome to our community.

I'm very sorry to hear about the latest bill being higher than the price you were quoted on the contract.

We tend to not deal with billing queries on our community but as you're abroad it will be a lot easier to fix from here.

If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great. 
Gareth_L