Bill error
I changed my contract in December to start from 9th Jan - agreed monthly amount £43 until June 2025 when price would increase to £120 pm. The first bill I received today was for £256.25 for the period 7th Jan to 8th March 24. I can’t understand the bill - it says I missed a payment when the d/d has been set up and I have contacted my bank who confirm no request has been made . Secondly they indicate for the period 7th Jan 8th Feb I owe £92.77 - despite the fact they say I missed the above £43 above and finally I owe £120 for the period 9th Feb to 8th March. I have checked previous payments to Virgin - never missed one in over 10 years. I tried to speak to someone - left waiting for over 90 minutes only to be terminated as very busy - where do I go to try to resolve issue
Hi BigBear43 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about what's happened and the poor experience you've had when trying to get it resolved 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Thank you for your support japitts 👍
Regards,
Daniel