on 17-02-2024 17:50
Good evening
i just got an email from VM for my bill. My usual payment of £80 has been adjust by indexation by…. Wait for it… 45%. My new bill is £116.37 plus phone bill. Disgraceful!!
Someone from VM please advise how I can correct t this mistake?
Answered! Go to Answer
on 18-02-2024 08:33
Thanks for reaching out to us @SMaster, and sorry to hear that the bill has come as a surprise to you.
I'd concur with the advice offered and would point you towards calling our team from 8am Monday to Sunday to see if a new deal can be struck at a price that's suitable for you
Do feel free to let us know if any assistance is required.
Thanks,
David_Bn
on 17-02-2024 18:30
Looks like you upgraded, and therefore recontracted, around 18 months ago https://community.virginmedia.com/t5/Forum-Archive/Upgrade-from-600mbps-to-1gbps-speed-dropped-from-...
Your discount period is therefore probably ending and you need to call VM on 0345 454 1111 and play the retentions game again.
on 17-02-2024 19:20
Mistake?
No, just end of contract.
on 18-02-2024 08:33
Thanks for reaching out to us @SMaster, and sorry to hear that the bill has come as a surprise to you.
I'd concur with the advice offered and would point you towards calling our team from 8am Monday to Sunday to see if a new deal can be struck at a price that's suitable for you
Do feel free to let us know if any assistance is required.
Thanks,
David_Bn
on 25-02-2024 09:27
Thanks all for the above. Having explained twice to two people, VM agreed I was right and “say” they will credit me monthly so I pay no more through to sept. Time will tell. Had to scream blue murder which I don’t like doing.