Billed for Returned Kit
I returned my kit to a Yodel pickup location containing the following: Item Type Item Description Value Broadband Router Arris Hub 3 £40 Set Top Box Arris TiVo box 1TB £0 Set Top Box ...
Forum Discussion
Adduxi wrote:Do you have the proof of posting? Did you track the returns via the Yodel app?
I have the ID of the return and it was checked in at the Yodel collection point. But I declined to hand over my mail address and I don't use the Yodel app.
Thanks for getting back to us spelk
Do you have the receipt at all from when you dropped of the return? This should have a tracking number on it so that you can see when the equipment gets to us.
Once the equipment is returned and processed at our side, the charge will be removed from the account.
Thanks for the info @Carley_S
I didn't get a receipt for the return, the member of staff at the One Stop scanned the returns box on a device (presumably Yodel device), asked me to put in my email address, I declined and the transaction was complete.
Naturally, I regret not complying and handing out my email address for tracking purposes, but I didn't want subsequent spam and marketing from Yodel and One Stop to flood into my inbox. I didn't think to use the Yodel app on my phone to scan the box myself, but I wouldn't want to install another data harvesting app on my phone neither.
I'd assumed once it had been scanned by the operator taking receipt of the package that it was in the system and VM or at least Yodel would know about it.
I'm hoping once the equipment is batch processed at VM's end that I will be refunded the £40 taken along with the remainder of credit that is on my now disconnected (on 22nd July) account.
This would of been your receipt.
No spam or junk emails just proof of postage.
Without any receipt this would be hard to track and there isn't no way we can track this without any this.
It can take up to 10 - 14 working days to be delivered back by our warehouse but without any receipt we would need to wait sorry.
If you was charged £40 you would get this back once the warehouse scan it in.
