Bill issues

[Madiharashid1]

Hi i had 18 months contract with virgin media which was ending on 20th June and I called virgin media last week off May to cancel contract and my bill used to be £40 a month then 18th June virgin media customers service called me and gave me new deal and I been told this is new contract and price will be £25 for volt M350 broadband only and agreed for new contract but my previous contract ended now they charging me £72 one payment and £58 one payment total £130 for 1 month bill when I try to talk with virgin media customer care they saying I have no new contract singed with virgin media but have 2 emails which confirms that my new contract singed on 18th June when I tell them they cut off my calls don't know what are they playing time is very hard and can't afford to pay £130 which they trying to rip me off anyone can help me with this please 

[Zach_R]

Hi @Madiharashid1,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm very sorry to hear that there appears to be a dispute with your package and some recent billing. I'm going to send you a private message in a few moments, so please respond to that when you can and we'll take a closer look at things.

Thanks,