Bill is wrong

[flipflop]

Agreed on another 18 months for £36 a month on the 22nd ,still not received my contract ,and after being assured this below , £50 went out of my account this morning .

 

[flipflop]

This is how messed up virgin is at the minute

 

 

[Carley_S]

Hi @flipflop 

Welcome back to the community forums 

Sorry to hear of your billing concerns. We can see on the systems on our side that the team is already supporting you on this issue. 

Should you need any further support on this we recommend reaching out to the team supporting and they'll be able to assist further. 

[flipflop]

It's ridiculous , just had this  message

 clicked it and I could get 1 gig for £39 and no setup fee , got a pre contract within minutes , but I went and made a cuppa and thought do I really need 1gig , came back clicked the link and now it's this with the £35 setup fee , I've got the pre contract details if that's any good to you.

 

[flipflop]

All finally sorted thank god 

[flipflop]

All sorted 

 

[Carley_S]

Glad to hear that this was all sorted for you @flipflop 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed.