Bill incorrect - yet again!

[Blakey47]

I have a discount on my bill making it £38 until September this year

But the additional credit seems to have vanished again this month so my bill is £54 instead of £38

I am 100% fed up of having an incorrect bill every single month - Please resolve this or I am cancelling my direct debit and paying the £38 that is owed.

This is becoming severely detrimental to my mental health having to do this every single month

Choice here is simple - either Virgin sort this out immediately or I'll cancel my direct debit and overdose with all the tablets I have.

This is making me extremely sick 😞

[Blakey47]

I have a discount correction of both £16 and £3.34 til 27th September for clariity

[Cardiffman282]

Blakey please take care. The Samaritans are on 116 123.

[Blakey47]

I can't take much more...every single month I have to contact them because my bill is wrong

Each time i'm promised its sorted. I should have a rolling credit keeping my bill at £38 til September 27th 2024

How hard can this be?

I can't afford £54 a month or whatever random amount they choose to bill me

All I want is a reliable internet connection not stress like this every single month

[David_Bn]

Thanks for your post on our Community Forums @Blakey47, and we're terribly sorry to hear of the issues you have been experiencing with the billing on your account.

We would be keen to have this sorted for you and invite you to check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn

[David_Bn]

Please check out my PM @Blakey47, and we can work to have this resolved for you.

Thanks,

David_Bn

[Blakey47]

have replied