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Bill Increase [out of the blue]

Tuning in

I struggle with declining health, having been bullied into a breakdown from my former workplace. This has affected me physically, mentally as well as fluctuating eyesight. The last 6 months have seen a steep deterioration. 

A little while ago i was worried about money, my savings has ran out and a deal was agreed, which I thought was set in stone moving forward. Difficulties with day to day mean managing these things can be a problem, and anxiety is a constant worry when it factors in.

I'd previously switched to paper billing with the larger 'blind' font/mailing, which I noticed had stopped and had been replaced by something I couldn't read.  

The deal I agreed was £42pm, and now billing is £72. 

I had no idea this was coming, or that my current deal would change, I'm distraught and need to speak to someone please.



Forum Team
Forum Team

Hi @RelRelRel, thank you for your post.

We're really sorry to hear about your current situation.

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.