a month ago - last edited a month ago by Lisa_CC
Hmm, not so sure on that. I got the same 'we waive final bill' assurance from bereavement team, back in May, and yesterday yet another final bill reminder was sent to my dead father. The previous 2 bills I returned to sender with notes attached 'this man is dead, please liaise with your bereavement team', to no avail.
This was after the account was closed, not transferred, and a nightmare experience of setting up a NEW account for my widowed mum (I'd read the horror stories on here about transferring, so went the new account route).
Maybe the final bills will stop one day, but it definitely isn't after 3 months.
[MOD EDIT: Post split to create own thread]
a month ago
Hey malarkey, thank you for reaching out and I am so sorry to hear about this.
Just before we take to this a private message, just to confirm you are getting a bill 3 months on for the account who has sadly passed?
Matt - Forum Team
New around here?