Forum Discussion

Snal's avatar
Snal
Joining in
2 years ago
Solved

Automatic Compensation Refused

Hi Community! I recently lost all Virgin services due to a major fault in my area. TV, Fibre and Phone down for 9 days. On the very 1st day, I registered for the automatic compensation scheme after ...
  • Cardiffman282's avatar
    Cardiffman282
    2 years ago

    Rich so long as it was a complete loss of service that lasted for over two days then you are due compensation. Raise a formal complaint in writing with a view to escalating to the Ombudsman. Links below. 

Snal's avatar
Snal
Joining in
2 years ago

This is exactly what I'm currently going through, Cardiffman282, I had total loss of service through a major fault in my area, and after speaking to a VM Advisor, they told me I wasn't due to automatic compensation, but offered me token, goodwill credits of £5, then £21, then £50, as I'm a "valued customer" this seemed very suspect, so I put a post on community for it. Cheers, Rich.

Cardiffman282's avatar
Cardiffman282
Wise owl
2 years ago

Rich so long as it was a complete loss of service that lasted for over two days then you are due compensation. Raise a formal complaint in writing with a view to escalating to the Ombudsman. Links below.