Assistance Needed: Incorrect Email on Account

[makeouthill1947]

Dear Virgin Media Customer Service Team,

I hope this message finds you well. I recently ordered broadband service from Virgin Media over the phone. During the process, I believe my email address was recorded incorrectly, as I have not received any emails regarding my account setup.

As a result, I am unable to log in to my account, and I do not have access to my account number or area reference. I kindly request your assistance in resolving this issue so I can access my account and ensure everything is set up correctly.

Please let me know if you require any additional information to assist me further. I would greatly appreciate your prompt response to this matter.

Thank you for your attention and support.

[Lee_R]

Hi makeouthill1947 thanks for posting and welcome to our community.

Sorry to hear your contact email address was recorded incorrectly. And sorry for any concerns this may be causing. I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Lee_R · Accepted solution]

Hi @makeouthill1947, thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R