Anyone know how to contact virgin now, they restricted my service even though payment is not due till Ma

[superkraut51]

Virging restricted my service, when I try to contact them they just ask for payment, which is not due until March 20 2024

[roy247]

Have you tried calling Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone and select the "leaving option" and speaking to retentions. Best time to call is at 8am when the lines open.

[Lee_R]

Hi @superkraut51 thanks for posting and welcome back to our community.

Sorry to hear your services have been restricted and for any inconvenience this may be causing you. I would like to take a look on your behalf.  As if there's no billing issue, then it could well be a fault with your service or something. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Lee_R · Accepted solution]

Hi @superkraut51 thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R