Agreed new contract with Netflix Standard, only for the new contract to arrive with netflix with ads.

[dmorrow]

I have seen plenty of others on here with the same problem. 

They always end up in PM so never find out the outcomes.

I am within my cooling off period still, so can any one help with this ? 

Cheers.

[Lee_R]

Hi @dmorrow thanks for posting and welcome back to our community.

Sorry to hear that you've not got the package you were expecting. I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[silvershark76]

You are not alone I also changed my package to new contract with Netflix standard without ads, but the next day that changed to with ads. I phoned and I was told they don't do the standard without ads no more. I don't understand what is going on.

[silvershark76]

You are not alone I also changed my package to new contract with Netflix standard without ads, but the next day that changed to with ads. I phoned and I was told they don't do the standard without ads no more. I don't understand what is going on.

[Lee_R]

Hi @silvershark76 thanks for posting.

Sorry to hear of any confusion regarding your package. And particularly how you're receiving Netflix. I can see you're already liaising with my colleague Steven. Therefore I'm going to leave you in his very capable hands. 

Regards

Lee_R