Adult content. No warning of purchase

[urbanbumpkin]

I've found the below charges on my monthly bill, which look like for the Adult channels. The date coincide with when my son and his friends over.

I've had to raised it with him (obviously he was mortified) , but he was saying that he didn't realise he was purchasing a pass / paying for content and had just thought it took you to the preview page before purchasing. There was no message saying you will be charged for this if you continue or that you have been charged for this

Additional Feature (18)	09 June	£6.99
Additional Feature (18)	09 June	£7.49
Additional Feature (18)	09 June	£6.99
Additional Feature (18)	05 July	£6.99
Additional Feature (18)	05 July	£6.99
Additional Feature (18)	05 July	£6.99

I've not tried repeating this to check (in case I'm charged again). But does anyone know if this is the case

How can I block it from happening again? Is there a way to do it without just changing the pin?

PS My Son is 18 BTW

[Gareth_L]

Hello urbanbumpkin.

Thank you for bringing this to our attention.

When any content is chargable the price will always be displayed before entering the pin and making the purchase. 

Regarding the question, can this be disabled to stop it happening again in the future. There is an option we can do from here and remove all interactive content, however this would disable all catch up and on demand content.

You can however change the pin block and hide any channels which is explained on this link here 

Hopefully your son has learnt the error of his ways now and won't do this again.

If we can help in any way please ;est us know.

Gareth_L

[Devlinl70]

Please ignore VM response as I can assure everyone that it absolutely does not inform you of any charge but just to put your PIN number in only. You have to do this for tv/films with parental control so this fools you. 
I have been charged 3 times £6.99 and it was my chap having a nose! You should definitely be informed this incur’s a charge so I will be ringing them tomorrow to give a piece of my mind.  

[Devlinl70]

False information! No price of any kind is displayed. Shame on VM!!!

 

[Molly_T]

Hi Devlinl70 👋 welcome to the community forum! Thank you for posting. 

I can see you have also posted about this issue in another thread. 👉 Here . 

We appreciate your feedback regarding the Pay-Per-View content. We do usually advise to be aware adult channels can come with charges, and that if you want to avoid these you can always check via our channel guide 👉https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/virgin-tv-channel-guide  

You can also find more information about managing your pin 👉 https://www.virginmedia.com/help/tv/set-up-virgin-tv-pin 

If you are disputing the charges, we can offer support with this by raising a complaint and taking a closer look. I will just send you a PM to confirm a few details and offer further support with this. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

[Molly_T]

Hi All 👋 Just returning to the public thread to keep things updated. 

Thanks to Devlinl70 for PMing with me 📩 - I was able to confirm the details needed to review the charges, raise a complain, and offer some support with the charges. 

I can confirm this has now been resolved, and their feedback about the notifications surrounding Pin and Pay-Per-View charges fed back internally. Hopefully there are no further issues in future! 

Wishing you all the best. 🌞