Adult channels i think i have accidently subbed but i dont want it

[Matty121]

Please may I have some assistance please as I was looking at my new upgrade any I think I have purchased a channel, can this be checked as I don't want it? 

[Matty121]

Can I have some assistance for possibly the same thing please

[Alex_RM]

Hi Matty121,

Thanks for posting and welcome to our community 😊

Sorry for any confusion regarding your upgrade. You should get a contract summary of changes, is the channel you don't want listed on there?

Alex_Rm

[Matty121]

So I checked my bill, and i have indeed been charged for a holding screen for an adult channel

[Tom_W1]

Hi @Matty121 thanks for your reply here.

So in order to purchase any subscription but certainly an adult channel, you will be prompted by our PIN pop-up so you would have needed to enter your PIN before going ahead and purchasing.

However, I can look into this for you so please expect a PM from me to arrive shortly and respond directly when you can!
Many thanks