Activation Fee Charged but not mentioned on 1GB Upgrade

[Nomisra]

Hi, I've just looked at my bill for next month after upgrading to an offer for 1GB speeds for £3 extra a month from 500MB. I wasn't aware that there would be a £35 activation fee, there was no mention of it in the offer, as I was already using a Hub 3 for the 500mb, and was just told that I would be sent a self install Hub 5, which was easy to setup. Can I ask for a refund for the £35? My Hub 3 was sent back via Yodel in the last 2 weeks.

Kind regards,

[Daniel_Et]

Hi @Nomisra 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the unexpected charge on your bill 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[Daniel_Et]

Hi @Nomisra,

We're glad this has now been sorted out for you.

If you have any further queries, please don't hesitate to contact us.

Regards,
Daniel