on 24-05-2024 09:00
I tried to create an account with Virgin Media so I could log into the app and control some Virgin Media WiFi pods. However when I tried to create the account it failed at the verification step. Either one of two things would happen:
I am now unable to:
on 24-05-2024 10:35
VM pods only work with a VM Hub.
A VM Hub only works with a VM broadband service.
A VM broadband service only works with a VM account.
So if you don't already have a VM account they aren't going to work.
on 24-05-2024 14:59
Hi Tco07,
Thank you for your post. I'm very sorry to hear about the issue with registering an online account.
To confirm, do you have services with ourselves?
^Martin
on 03-06-2024 12:02
Yes I do have. I'm with virgin since 2022 December, always paying my bills through the phone call, but now contract coming to the end, and can't change anything, because can't login/verify online account
on 03-06-2024 14:31
Thank you for confirming this @Tco07
What happens if you just try and log in now here with the details you entered?
I've seen it before where the error that the link has expired is wrong and the verification has gone through.
Let us know what the page flags at your side when you try signing in and we'll assist further if needed.