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Message 41 of 88
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Re: Account Number

Hi there alice04

 

Welcome to our community forums and thank you for posting.

 

Do you need some help with your account number?

 

Please let us know how we can help.

 

Thank you.

David_Pn
Forum Team

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Message 42 of 88
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Re: Account Number

Hello

I need my account number - have internet only - so can't verify with phone number ... can you send to the address for me?


@David_Pn wrote:

Hi there alice04

 

Welcome to our community forums and thank you for posting.

 

Do you need some help with your account number?

 

Please let us know how we can help.

 

Thank you.


 

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Message 43 of 88
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Re: Account Number

Hi pmckeo21,

 

Thank you for your post. 

 

You can find your account number on letters we will have sent you concerning your account.

 

You can also find this on your online account.

 

^Martin

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Message 44 of 88
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Re: Account Number

Don't have any letters nor online access - could you generate a letter for me?

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Message 45 of 88
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Re: Account Number

Sadly I cannot generate a letter.

 

What I can look to do is message you privately and then look to send you an email with your bill on which will have your account number on it. 

 

Would you like me to private message you now?

 

^Martin

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Message 46 of 88
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Re: Account Number

yes please

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Message 47 of 88
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Re: Account Number

I'm having same issue i don't have my account number, person who stayed here and responsible for this is no longer in house and uk and now i want to know if is possible to get the account number of this house 36B Woodford Avenue. We have issues with internet and no chance to call customer services without a account number. Could you please help me?

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Message 48 of 88
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Re: Account Number

Hi matrixn, 

 

Welcome to our community forums! 

 

We are unable to provide you with your account number without passing data protection, is this something you've been able to do with our team over the phone?

 

Once you've passing security we will be  able to discuss the account with you and be able to send you a copy of a bill or contract which will include your account number. 

 

If you've been unsuccessful passing data protection can you confirm whether you're still in touch with the named account holder? 

 

Many thanks, 

 

Hetty_R
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Message 49 of 88
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Re: Account Number

Also no account number received.

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Message 50 of 88
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Re: Account Number

NO ACCOUNT NUMBER .. CAN YOU HELP ME  THANKS

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