How do I find my account number - I have never had a welcome pack or any paper / electronic bills, only a letter confirming direct debit set up and texts from installation engineers. There is nothing in my bank statement (inital payment taken) to help. I have broadband only (no 'phone).
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community 🙂
Usually you would receive an email after ordering your services which should give you your account number.
We're not able to give this to you via the Community or over the phone. Instead I can send you a letter to the home address with the account number. You can then use this to register for My Virgin Media to be able to view your bills 🙂
Before I can do this, I will need to pass Data Protection. I have sent you a private message. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks - I rang the call centre, and once I got past the assumption that everyone has and account number (I entered 123...) I was e-mailed a bill which had all the necessary details on so I am now sorted.