Account Number missed from welcome documents

[burt443355]

Good Afternoon 

I have placed my order online on yesterday. Although I received my contract information, there was no welcome email and account number for me to create my online account.

I just want to make sure my order is correctly placed 

Thanks Tina

[Daniel_Et]

Hi @burt443355 👋 Thank you for your post and welcome to the Virgin Media Community 😀

In order to check this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel